This is a story that was sent to us by Niki and her boyfriend, that had a bad experience on the bus going from Prague to Berlin, after reading about our bad experience with Student Agency bus company. Unfortunately they were stolen an iPad and they were lied several times. We published also their story to give voice to our readers, hopefully it will be useful to other travelers to choose their favourite bus company, and to Student Agency to improve their services. (We report the story as it is, having no direct experience of it and no way to verify the facts. The police is investigating on the matter) .
Hi! Wanna hear what happened to us and Student Agency? The stewardess and the driver found my iPad mini in the bus and just KEPT IT! This happened all 1 month before and then we found it but they had already deleted everything! After we (me and my boyfriend) forgot our iPad in the bus from Prague to Berlin, the next day we called several times in the "lost and found" department. They told me nothing was found and that they even checked the bus! The 3rd time we called the lady seemed disturbed and annoyed so I didn't try to call again. Thus, the next day, my boyfriend went to the station and found the same bus driver and he asked him if any ipad was found. The driver told him that they didn't clean the bus afterwards because there were only 5 people traveling so they didnt find anything. Of course, this was a lie.
What the staff of Student Agency didn't know is that me and my boyfriend have been living in Prague for 7 years and speak & understand Czech very well. In addition, we had been traveling to Berlin with Student Agency more than 10 times a month because we were moving from Prague to Berlin. So we knew almost all staff on this route and could remember them well. Additionally, the stewardess who kept the iPad was very rude that day, I would never forget her.
Now listen to the fun part ! One day, EXACTLY after one month (12 December 2013) my boyfriend traveled to Prague with Student Agency in order to go to his university and guess what! The same stewardess and the same driver were in the bus and the stewardess was holding an iPad. So, my smart boyfriend fortunately sat in the 2nd seat in order to keep the iPad in his sight and to make sure its ours. This b*&^ was playing the whole time with MY IPAD in the same bus she took it. We then made a plan telephonically to wait a couple of hours until the station in Dresden where my boyfriend would take the iPad and check the serial number. Fortunately, he didn't have to do anything. The bus driver, since he had spoken to my boyfriend personally a month ago, recognized him and said to the stewardess "You will not believe who's behind you! " Since my boyfriend was only speaking in English til now, the driver didn't know that my boyfriend understood everything. But now we were sure the iPad was ours. So he told the stewardess "May I ask you something?" and grabbed the iPad from her bag. She didn't do anything to prevent that and she was continuously claiming that she bought it. If you had bought it my dear, you wouldn't let a stranger to take it out of your bag!
We immediately called the Czech police and the firm, so when my boyfriend arrived in Prague, the police and manager were already waiting for them in the station. We gave all info and evidence to police but nothing has been done yet. The stewardess still claims that she bought it from some junky in the station before 1 or 2 weeks but we checked the safari history and other sites and saw that it couldn't be possible since the last sync was exactly before a month and she already used the iPad 6 days after it was missing (according to safari history).
What made me angry was that we were desperately calling the "lost and found" department. And we even contacted the staff personally. And they continued to lie. Additionally, the stewardess (who still works in the company by the way) was not only rude, but also a thief! She deleted all my data, photos, videos, works and university stuff which I never transferred to any computer (since the iPad was relatively new) and she made it all new, in Czech, with a new Apple ID as well. Finally, she not only took it but played with the iPad the WHOLE time in the bus that she had taken it.
She basically stole the firm and used the stolen iPad her same working environment.
My boyfriend contacted again the manager of Student Agency and according to him, he can not fire anybody unless the police proves their guilt. The police on the other hand, told us that it will still take a long time until they will know. I really don't understand that since its all that obvious! The same staff, the same bus, the same route (Berlin-Prague), all the info in the iPad, their conversations in Czech and so on and so on..I will probably handle that matter with the German police since after that's going to be much easier.